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They want $25,000 to leave. Work out what saying no costs first.

The arrears total is the number landlords watch and the wrong one to decide on. It is behind you either way, and an order for it is not money. What matters is the rent you will not collect between now and getting the unit back.

TenantBay EditorialAugust 18, 20268 min read

The short version

  • Arrears already owed are behind you on every path. They belong in the recovery column, not the cost column.
  • An arrears order is enforceable, but only against someone with something to enforce against.
  • The number that decides this is the rent you will not collect between now and vacant possession, plus costs.
  • Cash-for-keys is lawful and is recorded on Form N11. It has to be genuinely agreed.
  • Nothing that feels like a shortcut is one. Locks, belongings and vital services are unlawful at every stage.

01The number everyone watches is the wrong one

A tenant stops paying in October. By August the ledger says eighteen thousand dollars, and that figure is what the landlord thinks about at two in the morning. It is also almost irrelevant to the decision in front of them.

Those arrears are behind you. They are the same on every path from here: whether you wait for a hearing or hand someone money to leave tomorrow, the eighteen thousand has already happened. What separates the two paths is what happens next.

So the arrears belong in one column only, and it is not the cost column. It is the recovery column, next to an honest answer about how much of it you will ever see.

02What the wait actually costs

Forward from today, holding out costs you three things: the rent you do not collect until you have the unit back, what you spend getting there, and the time.

The first is the big one and it compounds quietly. On a $2,400 unit, every month of process is $2,400 you will not invoice for. Eight months is $19,200. Twelve is $28,800. That is before a paralegal, before the filing fee, and before the turnover you will pay for at the end regardless.

The second is more predictable and much smaller. The third is the one nobody puts a number on and everybody feels.

03Now put the ask next to it

Against $31,300, a demand for $25,000 stops sounding outrageous and starts sounding like a number someone else has also run.

That does not mean pay it. It means the refusal has a price, and it is worth knowing the price before refusing. The break-even is the payment at which both paths cost the same. Below it you are ahead by settling on your own assumptions; above it you are ahead by waiting, for exactly as long as those assumptions hold.

And the assumption doing all the work is the timeline. Nobody can tell you how long your file will take. Hearings get scheduled and adjourned, and an order is not the same as having your keys back. Every extra month moves the break-even by one month's rent, in the direction of settling.

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They asked for cash to leave. What does saying no cost?

The arrears already owed are behind you whichever way this goes, and an order for them is not money until somebody collects it. The decision is forward looking: what you lose waiting, against what it costs to end it now.

Where things stand

Realistically, how much of an order would you collect?

An order is enforceable, but only against someone with something to enforce against.

The comparison

Enter the monthly rent to start.

An agreement to end a tenancy is lawful in Ontario and is recorded on Form N11. It has to be genuinely agreed: pressure applied to get a signature is how an agreement stops being one. This is arithmetic under your own assumptions, not advice about whether to settle, and the timeline is the assumption most likely to be wrong.

TenantBay keeps your rent record, so the arrears figure in a calculation like this comes straight from your own payment history.

Track this in TenantBay

04How this goes when the arithmetic is skipped

05If you do settle, do it properly

An agreement to end a tenancy is lawful in Ontario and it has a form: the N11, signed by both sides. It is a normal commercial resolution, not an admission that you were in the wrong.

Two things make it stick. It has to be genuinely agreed, because pressure applied to get a signature is how an agreement stops being one and becomes something a tenant can later unpick. And the money should be tied to the unit actually being empty, on the date the form says, rather than handed over on a promise.

  • Use the N11 rather than a letter you wrote yourself
  • Write down what is being waived, including the arrears, so nobody revisits it
  • Pay on vacant possession, not before
  • Do a final walkthrough and record the condition the same way you would at any move-out
  • Keep the signed agreement with the tenancy file, not in an inbox

06The record is what makes any of this survivable

Every version of this decision runs on the same inputs: what is actually owed, what was paid and when, what has been spent, and what was agreed. Landlords who reconstruct those from a bank app under time pressure make worse decisions than landlords who already have them.

TenantBay keeps rent against the tenancy with the date each payment actually arrived, so the arrears figure in a calculation like this is the real one. The same record is what an N4 has to match, and what an arrears application is proved with.

Questions landlords actually ask

Is cash-for-keys legal in Ontario?

Yes. A landlord and tenant can agree to end a tenancy, and the agreement is recorded on Form N11. It has to be genuinely agreed by both sides; an agreement signed under pressure is open to being challenged later.

Should I pay a tenant to leave?

That is a commercial decision only you can make. What is worth doing first is comparing the ask against what refusing costs: the rent you will not collect until you have the unit back, plus legal costs, less whatever you would realistically recover on an order.

Will I get my arrears back if I win at the LTB?

You get an order. Collecting it is a separate process, and how much you recover depends on whether the former tenant has income or assets that can be enforced against. Treating the order as money already received is the most common error in this arithmetic.

Can I change the locks if they have not paid for months?

No. Changing locks, removing belongings and cutting off vital services are unlawful at every stage, regardless of how much rent is owed. They expose you to compensation and a possible administrative fine while doing nothing about the arrears.

Does the arrears amount go on the N11?

The N11 ends the tenancy; it is not the place to record a debt settlement on its own. Where arrears are being waived as part of the deal, write that down clearly in the agreement between you so it is not revisited afterwards.

Sources

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