Delete your account and data
You can request deletion of your TenantBay account and its associated data at any time, directly from your app dashboard.
How to request deletion
Open your app dashboard and follow these steps:
Step 1
Open your profile
Sign in to the TenantBay app and open your dashboard.
Step 2
Profile → Account
Go to Profile, then open the Account section.
Step 3
Delete account
Select Delete account. Your account is deleted once you've reviewed the details and clicked the confirmation.
What happens, and when. Your account closes immediately — you are signed out and can no longer sign in. Your data is then permanently deleted within 90 days, including your properties, tenants, leases, payment records, documents and messages. Nothing is recoverable after that point, by you or by us.
The 90 days exist so an account closed by mistake can be restored, and so we can meet record-keeping obligations that apply to rental income. If you would like your data removed sooner, email hello@tenantbay.com and we will action it.
Need help?
If you can't access your account, email privacy@tenantbay.com or use the contact form on our homepage.