Help and support

Help with setting up TenantBay.

Start with the setup guide, check the common questions, and write to us whenever you need a person.

Getting started

Set up your first property, tenants, leases and rent in the right order.

Answers on inquiries, leasing, rent, repairs, Ontario forms, year-end and plans.

Questions about plans, migration or a portfolio of any size.

Write to hello@tenantbay.com. We reply within one business day.

Common questions

Platform

Properties and units

Add properties, set the rent and track occupancy.

Rent and payments

Record rent, see what is paid or overdue, and send receipts.

Automation

Rent reminders, late-payment nudges and monthly summaries.

AI assistant

Ask questions about your portfolio in plain language.

RepairBay

Post repair jobs and compare bids from vetted trades.

Leases and e-sign

Create, send and sign leases online.